Return & Refund Policy
At Kitchen Viola, we stand behind the quality of every product we sell. If something isn’t right, we make it right — fast and without hassle.
60-Day Money-Back Guarantee
Try any product for 60 days.
If you’re not satisfied for any reason, contact us and we’ll issue a full refund — no questions asked.
6-Month Limited Warranty
All orders include a 6-month warranty covering:
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Manufacturing defects
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Faulty materials
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Product malfunctions under normal household use
If your item is defective, we will repair or replace it at no cost.
What’s not covered:
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Damage from misuse, drops, or accidents
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Wear and tear from normal use
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Damage from improper cleaning or handling
How to File a Warranty Claim
Email us at support@kitchenviola.com with:
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Order number
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Description of the issue
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Photos or video showing the problem
Our support team will reply within 24–48 business hours.
Exchanges & Replacements
If a product arrives damaged or defective, we’ll send a free replacement immediately.
Shipping Issues
If your tracking doesn’t update within 15 days, we’ll send a new shipment at no charge.
Track your order anytime here:
🔗 https://kitchenviola.com/apps/17TRACK
Need Help?
Our team is here Monday–Friday, 9 AM–5 PM EST.
Email: support@kitchenviola.com