Terms of Service

Overview
This website is operated by Kitchen Viola. Throughout the site, the terms “we”, “us”, and “our” refer to Kitchen Viola. By visiting our site or purchasing from us, you engage in our “Service” and agree to the following Terms of Service, including all additional policies referenced here and available on our website.

Please read these Terms carefully before using our website. If you do not agree to any part of these Terms, you may not access or use the Service.

1. Online Store Terms

You must not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.
You must not transmit any viruses or destructive code.

A breach of any Terms will result in immediate termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card data) may be transferred unencrypted across networks.
Credit card information is always encrypted during transfer.

You agree not to reproduce, copy, sell, or exploit any portion of the Service without written permission.

3. Accuracy, Completeness & Timeliness

We are not responsible if information available on this site is inaccurate or incomplete.
The material on this site is for general information only. Any reliance on it is at your own risk.

4. Modifications to Service & Prices

Prices are subject to change without notice.
We reserve the right to modify or discontinue the Service at any time without notice.

5. Products or Services

Certain products may be available exclusively online and may have limited quantities.
We make every effort to display product colors and details accurately but cannot guarantee your screen’s accuracy.

We reserve the right to limit quantities or discontinue products at any time.

6. Billing & Account Information

We reserve the right to refuse any order.
You agree to provide current, complete, and accurate purchase and account information.

7. Shipping Policy

We pack and ship orders from our Texas warehouse within 48 hours.
You will receive a tracking number once your order ships.

Estimated Delivery:

  • USA: 4–7 business days

If tracking does not update within 15 days, we will send a replacement free of charge.

8. Returns & Refunds

We offer a 60-day money-back guarantee.
If you're not satisfied within 60 days of receiving your product, contact us for a full refund — no questions asked.

To start a return, email us at support@kitchenviola.com.

9. Warranty Policy

All purchases are backed by a 6-month warranty covering manufacturing defects only.
Damage caused by misuse, improper cleaning, accidents, or normal wear and tear is not covered.

If your item is defective, we will repair or replace it free of charge.

For warranty claims, contact: support@kitchenviola.com

10. Accuracy of Billing Information

You agree that you are responsible for all charges made under your account.
We may limit or reject orders placed with duplicate emails, cards, or shipping addresses.

11. Optional Tools

We may provide access to third-party tools that we do not control.
You acknowledge they are provided “as is” without warranties.

12. Third-Party Links

Certain content or products may include links to third-party websites.
We are not responsible for their content or accuracy.

13. User Comments & Submissions

If you submit comments, feedback, or ideas, you grant us the unrestricted right to edit, publish, or use them without compensation.

14. Personal Information

Your personal information is governed by our Privacy Policy.

15. Errors & Omissions

Occasionally, information may contain errors such as typos, inaccuracies, or omissions.
We reserve the right to correct these at any time.

16. Prohibited Uses

You are prohibited from using the site or its content for:

  • any unlawful purpose

  • harassing, abusing, or insulting others

  • uploading viruses or malicious code

  • collecting personal information of others

  • interfering with security features

17. Disclaimer of Warranties

We do not guarantee uninterrupted or error-free service.
Use of the Service is at your own risk.

18. Limitation of Liability

Kitchen Viola shall not be liable for any indirect or consequential damages arising from your use of the Service.

19. Indemnification

You agree to indemnify and hold harmless Kitchen Viola from any claim arising from your breach of these Terms.

20. Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain valid.

21. Termination

These Terms are effective unless terminated by either party.
You may stop using the site at any time.
We may terminate access if you violate these Terms.

22. Entire Agreement

These Terms constitute the full understanding between you and us.

23. Governing Law

These Terms are governed by the laws of the United States.